This Refund and Returns Policy applies to orders placed on https://www.gshockmod.com. GshockMod is the online store of NEWGLAMOUR CO., LTD, business address 291 BRIGHTON ROAD, SOUTH CROYDON CR2 6EQ, United Kingdom.
Return window
Eligible standard, non-personalized products may be returned within 30 days after delivery if they are unused, unworn, undamaged, and returned in original packaging with all included parts and accessories.
Return authorization and UK return address
Please contact [email protected] before sending any item back. Include your order number, reason for return, and clear photos if the item is defective or incorrect.
Authorized returns are handled at our United Kingdom return address:
NEWGLAMOUR CO., LTD
291 BRIGHTON ROAD, SOUTH CROYDON CR2 6EQ, United Kingdom
Do not send items back without return authorization. Unauthorized returns may be delayed, refused, or impossible to match to an order.
Items not eligible for change-of-mind return
- Custom, personalized, engraved, hand-painted, made-to-order, or specially configured items unless they arrive defective or incorrect.
- Used, worn, damaged, altered, incomplete, or improperly packaged items.
- Gift cards, digital items, clearance items marked final sale, or products returned after the return window.
Return shipping cost
For change-of-mind returns, return shipping costs are paid by the customer. If we sent the wrong item or the item arrived defective, contact us first and we will review the case and provide the appropriate return or replacement instructions.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Refund processing usually takes 5-10 business days after approval, but your bank or payment provider may need additional time to post the funds.
Original shipping fees, customs duties, taxes, and payment processing fees may be non-refundable unless required by law or unless the return is caused by our error.
Last updated: May 27, 2026